Order Management
To reduce costs while increasing efficiency. Real-time integration of our order management solutions with marketing, customer relationship management, payment processing, and inventory control is common. Whether you’re an online store or a fulfilment centre, our order management staff will assist you in picking, packing, and delivering your way to success.
We will collaborate with you to significantly reduce errors and make data-driven decisions that will improve the responsiveness and consistency of your business.
Shipping Management
At FFOS, we strive for continual improvement and customer happiness. We help you measure, monitor, better your performance and safety standards thanks to the use of our company’s operating system. We are aware of the significance of performance and interpersonal connections in ensuring client happiness.
We utilize web-based and electronic planned maintenance systems. In order, to perform and monitor the shipment. This helps ensure that our office employees are always updated and synced.
We take utmost care in protection of the environment, the safety of products and cargoes, and human life by adhering to Group policies. To ensure proper and safe product operation, our practices adhere to worldwide industry standards. Our company operates with integrity and honesty in every aspect.
Return Order Management
For B2C, B2B, or hybrid businesses, a returns management system coordinates and streamlines every step of the returns process and after-sales care management. It fully connects with other supply chain systems and may be customized to a customer’s specific processes and needs.
FFOS manages the entire returns process from beginning to end. This covers return merchandise authorization, returns collection process, return-to-vendor, and customer notifications. Such workflows help speed up the returns process, standardizes tasks, and increase accuracy.
Supplier Chase Up
Monitoring the executed orders is known as supplier chase-up. Customer relationship management starts when the provider receives the order. So, the follow-up involves keeping an eye on each stage of the process up till the product is delivered.
The key to our success is developing solid relationships. At FFOS, our relationships with the suppliers are very important. We can more effectively serve our customers, shareholders, communities, and employees because of the assistance of a wide variety of suppliers and consultants.
The team maintains constant touch with the suppliers so that an accurate and timely information is provided to the customer about the status of their order. This helps in reducing customer follow-up’s and enhances their Online shopping experience.
Inventory Management
All ERP systems must include an inventory management module, which is a required feature. This cloud-hosted module serves as the foundation for all businesses with warehousing and storage operations, allowing them to maximise space and cut costs.
The inventory module in ERP not only helps to keep track of all stock, but it also provides stock balance information, automates procedures, and keeps track of all transactions.
We provide solutions that eases the process to manage inventory, create documents, and track them.
One place to manage all of your inventory operations:
- Track stock shortages and surpluses.
- Adjust stock based on invoices and purchase requests.
- Simplify warehouse administration with multiple retailers.
- Measure the value of current inventories using FIFO pricing.
Refund Processing
With the Refund Processing Service, the customer’s payments are reversed as per the process designed, considering all the necessary requirements are fulfilled.
FFOS strictly complies with all applicable tax laws thanks to the expertise of our Accounts team, who are well-versed in the current tax system.
We take pride in our quick turnaround times and accuracy, which extends to the preparation of company, partnership, and fiduciary taxes.