Sales Queries – Pre sales
Pre-sales assistance is frequently utilized in B2C and online sales, and it focuses on responding to queries from customers when they decide to purchase a product or service. The pre-sales team helps acquire and retain customers.
At FFOS, our pre-sales team provides assistance to customers by responding to their queries throughout the purchasing process. This eases the decision-making process for the customer and help increase sales. Our team is accessible through Calls, Email and Chat. They have a thorough understanding of the Furniture business and products, ensuring that your clients receive the information they require to make an informed purchasing decision.
Customer Service – Post sales
The staff at CFS provides more than simply taking and order processing. We provide excellent post-sales assistance to assist customers with any problems they might run into. Our customer service assistance includes resolving product queries and ongoing service support. Customers are guided by our Specialists from the beginning of their shopping journey to its conclusion and beyond.
CSAT Survey Calling
Satisfied customers are more inclined to make another purchase. Having customers who are eager and satisfied to keep using our services is crucial in today’s environment when the competition is so strong. Customer satisfaction surveys are one of the greatest strategies to make sure that our business has contented clients.
Customer satisfaction calls provide us insight into our customers’ preferences and enable us to make data-supported decisions. The ultimate goal of our company’s services is to maintain the satisfaction of our customers with their purchases. C-SAT, or customer satisfaction, gauges how happy each consumer is with the standard and usability of our goods and services.
Chat / Email Support
Every consumer engagement is an opportunity to increase your brand’s value and recognition. Email and chat conversations are not an exception. To reinforce customer loyalty in real time, CFS blends the ease of chat and email technologies with its friendly and knowledgeable service specialist.
To achieve the maximum level of customer satisfaction for order fulfillment, problem resolution, and other services, we speed up the response time and satisfy your business goals.
Customers may conveniently resolve their product-related complaints via chat and email assistance. Our customer care team is made up of highly educated and skilled team members that attend to your business needs and provide prompt professional service.
Customer Retention
Customer loyalty, or an organization’s capacity to retain customers over time, is measured by a metric called customer retention.
Retaining existing consumers is far less expensive than acquiring new ones. Our services assist you in comprehending the customer experience and fixing any issues so that you can keep devoted clients active, reactivate dormant clients, and significantly boost your revenue.
Your customer anticipates immediate help from experienced, amiable professionals. We operate as an extension of your team, offering round-the-clock customer service from representatives with the technical know-how to handle issues swiftly, freeing up your time to concentrate on essential business initiatives.
Our expertise and ability to solve problems will lead to higher levels of customer satisfaction, which will boost client retention and improve the word-of-mouth marketing you.
We assist you in:
- Saving time and effort so that you can concentrate on your main tasks.
- Increasing brand loyalty and customer lifetime value.
- Transforming passives and detractors into promotors.
- Enhancing the shopping experience for your customers.